Who are We?
Dive Solution Holdings Sdn Bhd, the sole owner of www.dive-holidays.com, a legally incorporated company under the Companies Act 1965 of Malaysia and we undertake to instill the highest level of confidence in our customers by ensuring that all our customers’ personal data that comes into our hand are handled/ protected subjected to the strictest confidentiality level. With the coming into force of the Personal Data Protection Act 2010, We, Dive Solution Holdings Sdn Bhd undertakes to comply with the necessary regulations and requirement set by the local authority. Hereunder describes the ways we shall handle with caution our customers’ data including access, dissemination, disclosure, revocation and other relevant information.
Best Price Guarantee
Dive-Holidays.com offers the following “Best Price Guarantee”. If you have reserved a diving holiday product via Dive-Holidays.com and then show us that you could book the same room for the same dates at a lower rate that is viewable and bookable on another website, we will either match that rate or beat it.
Submitting a Claim
Please collect the following information before completing the Best Price Guarantee Claim Form
• Booking reference number
• The link of the website where you found the better rate
PLEASE NOTE: You don’t need to make a booking on the competitor website, just show us the comparison
Terms and Conditions
1. Our "Best Price Guarantee" applies to confirmed bookings only. You must provide us with your booking reference number in order to make a claim.
2. The following conditions must apply:
• Same diving holiday product
• Same period of stay
• Same room/bed type
• Same advance purchase requirements, prepayment and deposit requirements (if any)
• Same cancellation and amendment policies
• The room must be available at the time our agents check availability
3. The “Best Price Guarantee” does not apply to unpublished rates, such as:
• Private rates
• Packaged or promotional rates
• Rates that are not available to the general public, which include:
- Corporate discount rates
- Group or meeting rates
- Any rates requiring membership
- Loyalty programs
- Any organization with rates intended for a specific group of individuals and are not meant for the general public
4. Dive-Holidays.com has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all terms, conditions, and claims processing requirements.
5. Our “Best Price Guarantee” cannot be combined with other offers or promotions.
6. Dive-Holidays.com reserves the right to amend, revise, supplement, suspend or discontinue the “Best Price Guarantee” at anytime.
Any questions regarding claims should be directed to our Customer Service team.
Information We Collect
We collect Personal Data that is provided by you while using this Site. Personal Data that are collected includes Your Name, Address, Phone Number, Email Address, nationality, Credit Card Details (which shall be elaborated below),hotel name, hotel location and/or length of stay. Non Personally identifiable details will also be collected such as log in name, password, IP address, geographic data, operating system type and search preferences related to the specific searches as well as other generic internet usage related data.
Who Will Have Access
Information that we collected will be access only by Dive Solution Holdings Sdn Bhd employees and any partnership that we have entered into. We have inserted a term in the employment contract to ensure that all information the employees’ access to shall be deemed private and confidential and are strictly prohibited from disseminating, disclosing or using it for purposes other than booking reservation.
Use of Information
All information collected will be used strictly for the following purpose (a)registration of our site as per your permission (b) booking reservation requested by you (c) provide you with our latest updates on our products and services, promotions, and value deals available through the necessary communication (d) to build features that will make the services available on the Site easier to use and (e) for an improved user and optimization process. From time to time, Dive Solution Holdings may also request for your personal feedback on our level of service, on your experience using this site and other feedbacks that could assist us in improving. However, if you do not wish to receive or wants to discontinue receiving such notification, you may opt out by accessing to the hyperlink provided or by notifying Dive Solution Holdings
Sharing of Information
Dive Solution Holdings may share your Personal Data with any third parties that we have entered partnership with in order to perform services on our behalf, such as hotel reservation booking, transportation booking and others. We may provide your Personal Data to the hotel or other involved third party and in some cases may require you to transact directly with the third party if necessity arises. Furthermore, we may also share your Personal Data for credit card transactions and to also provide you with customer service. As for Credit Card/Debit Card transaction, all credit cards details will be processed through our trusted PayPal Payment Facilitator, which we subscribed to. And Dive Solution Holdings has no access to any credit card details such as pin number and account number.
However, we reserve our rights to disclose your Personal Data to our affiliated group of companies and also those who are in partnership with us such as our trusted agents and representative and also for the purpose of internal auditing required under the legislation. Dive Solution Holdings, may also disclose Personal Data to protect ourselves against liability, to respond to judicial proceeding, subpoenas, legitimate requests by enforcement officials or otherwise required necessary in order to comply with the applicable laws or to the purchasers in connection with any acquisition, merging, sale, assignment or transfer of all or any part of our business or company. We may also in compliance with the relevant legislation, disclose Personal Data to enforce or apply the terms and conditions applicable to our products and services or to protect the rights, property, or safety of Dive Solution Holdings and our users.
How You Can Access or Change Your Personal Information
If you wish to update any Personal Data previously given or to exercise the right to access, rectification, deletion or opposition, please contact our Customer Support team. In order to protect privacy and security, we will need to verify your identity before granting such access or modification to your Personal Data. Any request will be responded within a reasonable timeframe. You have the right to oppose to the processing of your Personal Data for purposes of advertising and market and opinion research.
For any queries or complaints or issue relating to privacy and security, you may contact us via email at the following mailing address email@example.com
Person under the age 18 will be deemed to be not eligible to enter into any booking reservation on Our Site. Booking reservation of minors is to be accompanied with a legal custodian.